This platform acts as an interface between citizens and the government and between departments of the government to provide G2C and G2G services.

It allows citizens to share their concerns and requests with the concerned departments and allows government departments to build responses and interact in a smart manner.

The system successfully channels the emails from citizens to the appropriate authorities with an AI assisted automated process to give a prompt response.

The applied RPA implements Deep Learning to train and re-train the bots continuously to attain near perfect precision. The solution applies Natural Learning process for feature extraction of the input data and is designed for the cloud platform.