We monitor processes, like we monitor our products
Start-up & Requirement Analysis
After the Contract is signed, the Project is initiated by a Senior Team at Somnetics. Along with the Local Partner, the Team presents the plan of execution to the stakeholders at the User End. Also, Open Risks and Contingencies are discussed, documented and mitigation plans are created.
The System Requirement Specification (SRS) document is prepared by the Team as an output of Requirement Analysis (RA) and delivered to the client for approval. Also, the Somnetics Team prepares the Standard Operating Procedure (SOP), as applicable for digitization, and shares with the relevant stakeholders. The updated RA document which is agreed upon by the Client/Partner is shared with the stakeholders and in case of any change in plan, the revised Project Plan is shared with the Client’s Project Manager.
Implementation & Delivery
Testing & Acceptance
Affordable & Flexible
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On completion of the UAT, Somnetics Team will handhold the selected End Users for a defined period as per the Project Plan, post which the Partner/Customer issues the completion certificate to Somnetics. Residual Billing (if any) is done by Somnetics, which is cleared by the Partner/Customer after the completion certificate is issued. The closure formalities are completed by the Somnetics PM with the Partner/Customer PM. |
Post-implementation Support
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After the closure of the Project, as Post-Implementation Support, the Annual Maintenance Contract (AMC) for the agreed number of years starts. The warranty period also starts immediately from this stage The Software Support Agreement (SSA) is created and shared with the Partner Customer, and the duration of the SSA and Service Level is clearly defined. In the Post-Implementation phase, any bugs that are reported are resolved by the Somnetics Tech Team as per the defined SLA, and any Changes/Implementations are tracked to closure by Change Management Process. Periodic Security Patches are applied to the i-doc application and the Somnetics Support Team assists the Partner/Customer throughout the AMC period. All annual billing and its subsequent payments are made by Partner/Customer to Somnetics and the project terminates with the expiration of the AMC Period. |
Flow Diagram
Somnetics, an ISO-certified, CMMI Level 3 company, offers affordable end-to-end solutions for business process, imaging, and information management, with dedicated R&D for enterprises and SMEs.
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Pre-contracting stage processes
The process starts with Somnetics team receiving the client requirement outline from the Partner/End User. The initial requirement is studied by the Marketing and Technical teams at Somnetics, who then share a number of queries to the client for clarification. A product demo is then organized, either online or on-site, to demonstrate the standard features of i-doc and learn what additional features and customization is further required.
Additionally, a team of Analysts conduct a full study of the customer requirement at their premises and submit an output document focusing on the requirement, which should be signed and agreed upon by all the stakeholder. This document will be the basis for effort, cost estimation for development, customization and implementation. The Techno-Commercial Proposal along with the End User License Agreement (EULA) is submitted and it included the complete understanding of the requirement and feasibility of outcome. An Assumption & Risk Analysis document is also submitted with the proposal after subsequent conversations with the client.
The Proposal has the pricing model that clearly mentions the line items, effort and quantity required for the project along with the unit cost price for each line item. On the detailed discussion of the Proposal with the Client/Partner, a Contract is drawn when agreed upon the terms. A query register is maintained to address queries and study them.